Refund policy
Return & Refund Policy
At Brook and Birch, we want you to love your shower as much as the routine you build around it. That's why every order is backed by our 60-Day Money-Back Guarantee.
60-Day Money-Back Guarantee
If you're not completely happy with your Brook and Birch shower head, you have 60 days from the date your order is delivered to request a return or refund.
Simply email us with your order number, and we'll guide you through the process. No complicated paperwork, no hidden fees, and no restocking charges.
Email: brookandbirch@outlook.com
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 60 days of delivery.
We'll make it right by offering either:
- A replacement, or
- A full refund
whichever you prefer.
Return Eligibility
To be eligible for a return, your item should be returned in reasonable condition with all included accessories (shower head, hose, wall mount, and any unused filter cartridges) whenever possible.
If your shower head arrives with a manufacturing defect or there's an issue caused by us, we'll replace it or issue a full refund at no additional cost.
If you're simply not satisfied with your purchase, please reach out. We'll always do our best to make things right.
Refund Timeline
Once your return or refund request has been approved, refunds are typically processed within 3 to 5 business days.
Depending on your bank or credit card provider, it may take an additional 3 to 5 business days for the funds to appear in your account.
Need Help?
If you have any questions about your order or our return policy, we're here to help.
Email: brookandbirch@outlook.com
We typically respond to all emails within one business day, Monday through Friday.