Contact Us
Contact Us
Whether you have a question before ordering or need help with an existing order, we're here to help.
The fastest way to reach us is by email at brookandbirch@outlook.com. We read every message and typically respond within one business day, Monday through Friday.
We can help with:
- Questions about your Brook and Birch shower head
- Installation and compatibility help
- Order status and shipping updates
- Returns, refunds, and our 60-Day Money-Back Guarantee
- Product recommendations and general questions
- Anything else you need
If you're contacting us about an existing order, please include your order number and the email address used at checkout so we can help you as quickly as possible.
Email: brookandbirch@outlook.com
Support Hours: Monday to Friday, 9:00 AM to 5:00 PM PT